Lightspeed ecom

Antworten im Hilfezentrum findenDas Lightspeed eCom(C-Series)-Hilfezentrum ist der Hub für alles, was mit eCom zu tun hat (und wo Sie diesen Artikel lesen). Im Hilfezentrum können Sie nach bestimmten Artikeln suchen, Themen durchsuchen und sich über neue Funktionen informieren.Informationen dazu, wie Sie das Hilfezentrum optimal nutzen können, finden Sie in unserem Artikel Nutzung des Lightspeed eCom(C-Series)-Hilfezentrums.Ist Ihre Frage etwas komplizierter und Sie können im Hilfezentrum keine Antworten finden? Unser Lightspeed-Kundendienstteam steht Ihnen zur Verfügung. Nutzen Sie die unten stehenden Kanäle, um uns zu kontaktieren.Ressourcen zu Datenschutz, Sicherheit und ComplianceBesuchen Sie das Lightspeed Trust Center, um mehr über die Datenschutz- und Sicherheitspraktiken von Lightspeed zu erfahren und Antworten auf Ihre am häufigsten gestellten Fragen zu folgenden Themen zu erhalten:Internationale DatenübertragungenDatenaufbewahrungUnterauftragsverarbeiterBetroffenenrecht und Datenschutzanfrage-FormularSicherheitskontrollenCompliance und Zertifizierungen, inklusive PCI DSS, PCI AoC und SOC 2Überwachung und VorfallmanagementSicherheitstestSicherheitsschulungChat mit dem Lightspeed-SupportBeginnen Sie einen Chat mit einem unserer Kundendienstagenten direkt aus dem Hilfezentrum aus, indem Sie auf Kontakt aufnehmen oben rechts im Bildschirm oder das Chat-Symbol unten rechts im Bildschirm klicken.Sie können auch über Ihr Lightspeed eCom-Konto chatten, indem Sie sich über einen Webbrowser anmelden, links unten im Hauptmenü auf Hilfe und dann auf Kundendienst kontaktieren klicken, um das Chat-Fenster zu öffnen.Chat-Zeiten nach Sprache WochentageESTCETNZSTEnglischTäglichRund um die UhrRund um die UhrRund um die UhrFranzösisch Montag - Freitag9:00 - 17:00 Uhrn. z.n. z.Niederländisch Montag - Freitagn. z.9:00 – 17:00 Uhr n. z.Siehe Optionen unten für den Kundendienst in zusätzlichen Sprachen.Telefonische Hilfe erhaltenRufen Sie uns an, um Ihr Abonnement zu ändern, mit dem Support oder einer anderen Abteilung

Can be returned or exchanged.Which products are "final sale".Amount of time the customer has to request a refund or exchange.How to initiate a refund or exchange.How the refund will be processed (ie, store credit or original payment type).Payment methodsThis section can be a brief sentence or a bulleted list. List what credit cards and other payment methods you accept, such as Discover, Visa, Mastercard, PayPal, etc.Contact informationThe address, phone number, and email address for your business must be correct across all pages.Submitting your applicationOnce your eCom store meets all the requirements for Lightspeed Payments, you can submit an application in your eCom store.Login to your eCom store using the Account Owner or other Admin user.In the left navigation, click Lightspeed Payments.Enter your email address and click Continue.Fill in all required fields and click Save and continue. Repeat this step until the entire application has been completedReview your application to ensure all information is correct and click Submit.The Lightspeed Payments underwriting team will review your website and keep you informed on the status of your application.Alcohol merchantsIn addition to a completed website, our underwriters require the following information for alcohol merchants: How do you ensure shipping is handled in a compliant way? Do you perform ID checks?Do you perform background checks on your employees? If not, how do you ensure they are acting compliantly?Please provide an overview of the payment flow for an eCom transaction. What is the customer journey to purchase alcohol on your website?Once you are approved for Lightspeed Payments, you can set up Lightspeed Payments and edit your payment settings. Was this article helpful? 3 out of 3 found this helpful

Our underwriting team must review your eCom store to approve the use of Lightspeed Payments. Before you apply, update your eCom store to make sure it meets the requirements below. If you have any questions, contact us.Website requirementsTo be approved for Lightspeed Payments on eCom, your website must be complete, live, and meet the criteria listed below:Products must be visible and have images.Homepage and content pages must be completed.Shipping methods that match your shipping policy must be enabled.Legal agreements are completed and visible.Alcohol merchants must have an age gate/age verification app.Adding legal agreements to content pagesContent pages with legal agreements and policies are required to process with Lightspeed Payments. These protect you against complaints and fraud and set customer expectations. For more information on how to edit these pages, click here.Privacy policyA clear privacy policy is required by law and Lightspeed Payments. Privacy policies tell users the type of data you collect and how that data is used. Click here for templates and more information on adding legal agreements to your content pages.Terms and conditionsA terms and conditions page allows you to clearly detail your policies, requirements, and restrictions for your customers. While a base template can be found here, it is important to be careful when using generic terms and conditions. They are not a substitute for legal advice specifically tailored to address the risks faced by your business.Shipping policiesShipping policies describe how orders ship to the customer. A complete shipping policy should include:Domestic and international shipping optionsLocal delivery optionsIn-store pickup optionsShipping costsCarriers usedProcessing timesAlcohol merchants must also include:Where you will and will not ship or deliver. What items are eligible for delivery.How age verification will be handled upon delivery.Return and refund policyA clear return policy sets customer expectations and protects you against complaints. In this section, include:Which items

Import. You do not have to remain on page and may come back to it later.4. Verify your changesIt is necessary to verify if your edits were successful after starting an import. After checking if the import tool had no errors, it is important to test some products from your worksheet at random and confirm your edits took place.Confirm no errors occurred during the import:Log in to your eCom store's Back Office and click Tools.Locate your import by the date or the filename and click View report next to the status.If any errors are visible, make corrections to your worksheet and import your edits again. To see frequently asked questions and ask your own questions about errors, visit the Lightspeed Community article, here.Confirm the edits took placeIn Google sheets, open the worksheet that you uploaded to Lightspeed eCom.Select any row at random and copy the product's Internal ID.Login to your eCom store's Back Office and select Products.Select any product.In the web address bar, replace the number after /admin/products/ with the copied Internal ID, and on your keyboard press Enter.Compare the product with your worksheet to ensure the changes you made are reflected correctly. Repeat steps 1-6 for a few products until you're certain all your changes have been correctly imported.NOTESThe recommended software to manage your data is Google Sheets. The recommended file format is .CSV format. For more information about this software and format, click here.Some system column names have a placeholder for a language abbreviation represented here as XX. When preparing your worksheet, use the Language table to add the correct abbreviation for your translated columns. For example, the title column is listed with the system column name beside it, followed by a description bullet points explaining the requirements for this column:Title - XX_Title_Short- Description.Requirement 1Requirement 2ReferenceIdentifying columnsEach worksheet needs columns that help identify what kind of contents are in each cell.The Import tool uses the Internal_ID and the Internal_Variant_ID to identify contents. To help you identify which product is in each row, the XX_Title_Short column is added. You can also include any other identifying column to help you

A POS system refers to the hardware and software used to manage sales transactions, inventory and customer data. A POS works by scanning items, processing payments and updating inventory in real time. To use a POS system, staff need to log in, scan products, accept payments and ensure the system updates inventory levels and sales data automatically. With a POS, you get streamlined sales processes, accurate inventory tracking and improved customer management. The difference between a POS system and POS software is that the system includes both the physical components (like registers and scanners) and the software, while POS software is the program that runs on the hardware. Requirements for a POS include hardware (such as tablets, scanners and printers), software and a reliable internet connection.How do I choose a POS system for a sporting goods store?When choosing a POS system for a sporting goods store, consider the following: 1. Features: ensure the system has robust inventory management, sales tracking, and customer management tools. 2. Integration: look for compatibility with other software you use, such as accounting or ecommerce platforms. 3. Scalability: choose a system that can grow with your business, accommodating multiple locations if needed. 4. Ease of use: opt for a user-friendly interface that staff can quickly learn. 5. Support and training: ensure the provider offers reliable customer support and training resources.Can you run a POS system without internet?Legacy POS systems can sometimes run without an internet connection, as they are hosted on-site. However, legacy systems hold your business back by cutting you off from cutting edge tools and saddling you with tech debt. Cloud POS systems like Lightspeed use an internet connection, but can be run in offline mode if your internet connection goes down.How much does Lightspeed POS cost?Lightspeed Retail starts at $89 USD a month, which includes POS, inventory management, payments, supplier catalogs and eCom. Monthly subscription costs for POS systems vary depending on your needs and the provider you go with. Lightspeed Payments has a rate of 2.6%+ 10c per card-present transaction. Lightspeed Payments has a rate of 2.6%+ 10c per card-present transaction.