SysAid

Component Description Agent As well as taking a detailed hardware and software inventory through its network discovery, the SysAid Agent provides additional asset management capabilities. For example, you can launch a remote control session or initiate a chat conversation directly from a service record where the affected asset is running the SysAid Agent. The SysAid Agent also allows end users to automatically submit a self-service ticket, with a captured screenshot, via a hotkey (F11). Monitoring, asset availability, SysAid Remote Desktop, and more are all supported by the SysAid Agent. SysAid for Teams SysAid for Teams allows users to submit SysAid tickets from within Microsoft Teams and to send messages and notifications from a SysAid ticket to groups and individuals in Microsoft Teams. This allows for easier collaboration within organizations that use Microsoft Teams for internal communication. API With the SysAid API, you can integrate SysAid with your external applications and write your own code to create, retrieve, update, and delete SysAid entities. The SysAid API allows up to two login requests and up to 1,000 other requests – every five minutes. Audit Log Use the audit log to view all the events that have occurred in SysAid, including (but not limited to): Changes to account defaults Network discovery scans Notes that administrators leave when they change settings BI Analytics Powered by Qlik® – the BI Analytics tool is built into SysAid, saving you significant time on integration and implementation. Choose from predefined KPIs to get started immediately, or customize the interface to suit your needs. CMDB (configuration management database) SysAid’s CMDB software helps you to keep track of the configuration items in your IT ecosystem, maps the connections between them, and helps you predict the influence of changes. Change Management SysAid’s change management will help you to better control and manage change requests and the changes themselves. You can use SysAid’s pre-configured ITIL best-practice templates or create your own change process templates, including multi-level risk assessment and authorization. Chat SysAid Chat provides administrators and end users with a real-time chat communication channel to quickly address issues and meet help requests as they arise. Data Management Improve performance, clean up, and manage the clutter in your Cloud workspace: SysAid archives all closed, deleted, or untouched open incidents that are older than 12 months – keeping your lists tidy. Nothing is lost, it has just moved from your day-to-day work list, and

Imagine a flexible ITSM solution that you never have to upgrade, that’s highly scalable, requires no servers, and takes up zero local resources. Welcome to SysAid Cloud! Scalable SysAid Cloud is your server-free ITSM solution. It requires zero local processing power; just log in and get to work. When the time comes, easily scale up as you grow. Cost Effective What will your IT department do with the budget you’ll save by moving to SysAid Cloud? Say goodbye to over-spending on underused hardware and the cost of maintaining it! Time Saving You’ll no longer have to locally upgrade your ITSM solution, or monitor the servers that host it, because it will be handled by SysAid. You’ll now have more time for your core IT tasks. How SysAid Cloud Differs from SysAid On-Premises SysAid is designed for the hybrid digital workspace, where end users can contact IT services from wherever they are. With SysAid Cloud, the software is hosted by us and licensed to you for anytime, anywhere access over the internet – making it software-as-a-solution (SaaS). Zero processing power required from your end – just log in and begin working. There’s no need to upgrade or monitor your SysAid servers either because it’s all taken care of by us! Giving you more time to focus on your core IT tasks. With SysAid On-Premises, you install the software on your servers and are responsible for managing both the servers and the software. This includes SysAid upgrades, hardware maintenance, operating system maintenance,

IT issues, and also provide knowledge articles for end-user self-help. The Knowledge Base is integrated within SysAid’s ticketing system so admins can easily find helpful articles from within a ticket or proactively suggest articles to end users while they are typing in the title of their ticket. Knowledge Management Use SysAid Knowledge Management for making tips and how-to solutions available to all. Service desk agents and other resolution groups can capture, develop, share, and effectively use knowledge relating to solutions to IT issues, and also provide end users with relevant self-help information as needed. LDAP Integration (Active Directory) Import all users and user groups into SysAid automatically to save time and prevent mistakes that could occur from having to duplicate all of your data. When users log into SysAid, authentication is through your LDAP. This means that your users have the same password for SysAid as they do for their computers, and all login attempts are recorded centrally in your LDAP. Manager Dashboard Get real-time visibility into your help desk, IT service management, IT asset management, monitoring activity, project performance, and portfolio of KPIs with your Manager Dashboard. Marketplace The SysAid Marketplace provides a wide range of out-of-the-box and custom integrations with popular tools and apps. Mobile Solution Create, view, add notes, see history, and add attachments across all active incidents and requests – directly from your mobile device. Monitoring SysAid Monitoring provides you with alerts and notifications to help you proactively monitor and manage network components, CPU, disk space, memory usage, software/hardware updates, and more. Multi-Company Support SysAid allows you to provide effective and organized support to multiple companies, business units, clients, and locations. Network Discovery SysAid allows you to discover the computers on your network by running a WMI scan or by installing the SysAid Agent. The SysAid Agent also provides detailed hardware and software information, among many other details. If some devices are not directly connected to the network, you can easily add them to SysAid’s Asset Management, either manually, or by importing details via a CSV file. SysAid also allows you to scan your network and find all of your SNMP-capable devices. You may have networks that are not directly connected to your SysAid Server, or that are separated by firewalls. For situations such as these, SysAid offers network discovery via a Remote Discovery Service (RDS) that acts as a proxy for the SysAid Server in

Is easily accessible through the “Archived” dedicated view. All SysAid editions provide a 30GB attachment storage per account. If extra is required, this can be made available at an additional cost. SysAid allows you to easily identify unnecessary attachment files according to size, date, and type in order to manage your storage. Create up to 200 custom column fields per entity to further customize and automate your SysAid. Database Integration SysAid supports the following databases: MySQL and Microsoft SQL. Email Integration SysAid’s ticketing system works with your corporate email system. Tickets can be submitted via email to one or more dedicated email addresses. Inbound email accounts are monitored by SysAid, and the new messages are automatically converted into tickets (including the attachments). Incoming emails related to existing tickets are automatically added to the relevant ticket’s internal messages section. You can also reply from within the ticket, and the recipient will receive an email notification. Escalation Rules SysAid provides powerful, built-in automation capabilities that allow you to set up and operate ticket-related rules based on a variety of criteria and with a wide range of notifications options. For example, you may wish (or need) to escalate a new ticket – by changing its priority and notifying a manager – if it hasn’t been assigned and classified within one hour of receipt. Fully Customizable User Interface With SysAid, it’s possible to customize the user interface, printouts, notifications, FAQs, and Knowledge Base items to suit your company’s exact design needs. Incident Management SysAid’s incident management capabilities help you to log, process, manage, and report on the issues that adversely affect your end users, as well as IT and business services. IT Asset Management SysAid’s built-in IT asset management helps you view, secure, and manage your assets directly from within your service desk. This allows you resolve issues faster – with all the asset data and records you need already inside each ticket. IT Benchmark Updated daily, SysAid IT Benchmark allows you to evaluate your organization’s IT performance against other SysAid customers and your own performance history – for current and last month, and current and last year. SysAid IT Benchmark will not share any information that can be used to identify your company. Knowledge Base SysAid’s Knowledge Base is a repository of tips and how-to solutions for both admins and end users. Admins can share their knowledge with peers, such as solutions to

The excitement level here at SysAid is increasing because we just started the beta season for SysAid 9.1 On-Premise! Beta season is great, as this is the time when we bring out all our hard work and share it with our most enthusiastic and involved users. the SysAid Pathfinders. The SysAid Pathfinder Program enables you to check out beta versions before the full On- Premise edition is released, take part in roundtables so you can share your input and feedback, and even receive fun gifts (last release our Pathfinders received a cool solar mobile charger). It is easy to register and take part in the program. Simply fill in the short form here, and you will receive information immediately about the current beta and all future ones too. What Happens During Beta Season? Our designated beta team is here to take care of any bug or issue that comes up during the season. Anyone who installs the new beta, whether in a test environment or a production environment, gets priority when reporting issues regarding the new release. We try our best to solve all the issues before the full release, which is scheduled for October 1st. Where Should You Leave Your Feedback? Our beta forum has vibrant discussions regarding all the new features, so be sure to take part in the discussion and have your voice and opinion heard. Fact: SysAid has developed many features based on Pathfinder feedback! We are here—reading, listening and responding. You can also email the beta team at beta@sysaid.com with any issue or problem you might have. Additional updates throughout the beta season can be found on our social media channels, especially Facebook and Twitter (@sysaid), so be sure to follow us for full updates. What Are You Waiting For? If you haven’t joined the

Plus, you also get to configure alerts to get notified instantly if a change in hardware or software inventory is detected.Further Reading => Top PC Inventory Management ToolsFeatures:Hardware Warranty ManagementSoftware License ManagementSoftware MeteringPeriodic Asset ScansVerdict: With Endpoint Central, you get an ITAM tool that allows IT teams to manage both software and hardware assets from a single console anytime, anywhere, from any device.#10) SysAidBest for Asset monitoring, Inventory management, and CI Tracking.Pricing: SysAid offers 3 pricing plans. You’ll need to contact them to get an accurate quote for each of these plans. A free trial is also offered.With SysAid, you get an asset management solution that holds all sorts of important data about your company’s most valuable assets. If you wish to view, secure, and manage your assets directly from within your service desk, then SysAid is the software for you.SysAid also excels in inventory management as you get a complete view of all the hardware and software components in your network. SysAid also helps in automatically importing data to your CMDB.Further Reading => Best Facility Management ServicesFeatures:Real-time asset monitoringCustom alerts that notify you of changes in software and hardware usage.Discover all assets in the network with a bird’s eye view into.Automated reportingInventory managementVerdict: SysAid proves to be an invaluable tool for those who wish for an asset management solution that allows organizations to manage all of their IT assets directly from within their service desk.#11) AssetExplorer[image source]AssetExplorer is web-based IT asset management (ITAM) software that helps you monitor and