HubSpot Conversations Email API

Author: s | 2025-04-24

This can be accomplished with API-HubSpot Conversations API to retrieve specific emails. Make use of the GET /conversations/v1/conversations endpoint to retrieve a list of Getting email record based on conversation id in Hubspot conversation inbox. Since this message is an email, I expect to receive the email Id from the API, but I

Import email conversations using hubspot api

HubSpot Conversations was first announced during INBOUND 2017 and fully rolled out in 2018 as a competitor to other live chat and chatbot solutions such as Drift and Intercom.According to HubSpot “With live chat, team email, and an easy-to-use chatbot builder, HubSpot gives you the messaging tools and context to have personalized conversations with prospects and customers at scale — for free!" Since this initial release, HubSpot has been progressively making updates.Today, HubSpot Conversations includes inboxes for chatbot conversations, live chat, and a shared team email inbox (meaning sales, marketing, and customer service teams can come together in one place to view and manage all conversations).In the past six months alone, they have even released updates such as consolidating the targeting and messaging workflows into one place in the portal, adding the ability to use file attachments, and adding a mobile-optimized chat widget.However, the tool is still not quite up to par with its competitors.To understand exactly how it works, IMPACT converted our entire website chatbot and live chat functionality to HubSpot Conversations at the beginning of 2019.After three months of setting up and using the tool, I’ve learned quite a bit.So, here is an honest review of HubSpot Conversations and what you need to know if you decide to use it.Important Things to Know About HubSpot ConversationsBefore we dive into the pros and cons, there are a few things you need to know about HubSpot Conversations.First, different tools refer to the set of steps in the conversation setup as different things. Drift calls them playbooks and HubSpot calls them chatflows.Chatflows are the workflow-like steps you can set up on the back end to help visitors interact with your bot and eventually be connected to a customer service representative if needed.Second, while most conversational best practices say that you should create chatbots with a “way out” for visitors to get in contact with a human if the bot cannot help them; HubSpot’s tool is not built with this idea in mind.You can work around the default settings to get a bot to turn into a live chat conversation, however, when you first start building your chatflows in HubSpot, you’ll be asked to choose between setting up live chat and building a bot.Plus, if you want to create a bot that does anything other than qualify leads or book a meeting, you’ll need to create a bot from one of the HubSpot templates and then delete all the actions to start from scratch.When you build a new chatflow you can choose from the above options.When creating a new chatflow in HubSpot you can choose either live chat or one of the bot options.Finally, there is some important permission information to note.Only users with Admin access can create and edit chatflows and only Service Hub users can create support bots.If you want to route a conversation to a specific person using the routing rules, they need to have a paid Sales Hub or Service Hub seat.Alright, with that out of the way, Developer Preview: Conversation Live Chat Widget Announced: March 27, 2019 What’s happening? The Conversations Live Chat Widget API is being released into developer preview. Adding the live chat widget to your pages allows you to engage in conversations directly on your website, and this JavaScript API is intended to give you more control over the widget so that you can provide a more tailored experience for your visitors.What’s changing?This API is a brand new release that expands the functionality of our existing live chat widget. Please note that this API is part of our developer preview program, and should be considered as a non-stable release that will be subject to bugs and breaking changes while under development. Please take this into account as you build against a release. For updates on the status of the developer preview, please subscribe to our changelog.When is this happening?This is currently live, and available for anyone using the HubSpot Conversations tool. Documentation for this new API is accessible here.Have questions? Check out this thread here.

Fetching contact's email conversations via API - HubSpot

Let’s dive into the pros and cons of HubSpot Conversations.Pros of Using HubSpot ConversationsThe All-In-One FactorOne of the most obvious benefits of HubSpot Conversations is it’s yet another tool right within HubSpot. This means you don’t have to learn much to use it because it looks and feels like most other HubSpot tools.Plus, it’s already closely integrated to your contact database and the chat transcripts automatically save to the contact record of known contacts.You’ll also save time because you won’t have to create and onboard accounts for team members who need to assist in responding to conversations.Finally, you can personalize chatbot conversations with data from contact properties in your database.Personalize your chatbot replies by adding contact or company information.Simple Visual Chatflow BuilderBuilding chatflows in the chatflow builder is very visual and fairly easy. You can create custom messages, quick replies for visitors to choose from, and more, though it does get challenging when you want to go back into a previous set of responses as there is no “back” option.You’ll also find that the more complex your chatflow becomes, the harder it is to manage.If you want to allow visitors to dive into a topic and then go back to the beginning and be presented with the same original options, then you’ll have to recreate the if/then logic each time even though you can reuse your responses.Using Conversations to Trigger WorkflowsSince the tool is part of HubSpot, you can enroll someone in a workflow from a chatflow conversation.Here’s what it looks like when you enroll a contact in a workflow.This means you can deliver content directly on a page without sending someone to a subsequent landing page with a form and then a thank you page.You can capture someone's email (or any other information) via the bot, log it to the contact record, and enroll the contact in a workflow that sends the content and any follow up information.Note: enrolling contacts in a workflow from a chatflow is available to professional and enterprise HubSpot accounts only. Calendar Booking is Easy and BeautifulThere’s no question that booking meetings in a chat built with HubSpot Conversations is one of its best attributes. Simply link up a meetings URL to a step in your chatflow and the bot will automatically take care of the rest.This is what it looks like when a visitor sets up a meeting using your chatbot.There are, of course, a few stipulations. If you have GDPR settings enabled for your meetings link, you will need to turn it off for the link you use in chat.Fortunately, the GDPR functionality is available directly within chat and is the same as the rest of HubSpot.If you do not turn off GDPR on your meetings link, your bot cannot schedule the meeting and will prompt visitors to open your meeting URL in another window to complete the booking process.You also cannot have any custom fields on your meetings link for it to work in HubSpot Conversations. However, you can ask for information. This can be accomplished with API-HubSpot Conversations API to retrieve specific emails. Make use of the GET /conversations/v1/conversations endpoint to retrieve a list of

Re: Import email conversations using hubspot api

Participant | Gold Partner Instagram messages in HubSpot conversations Here’s a quick rundown of what our HubSpot Instagram DM integration can do:1. Automated DM Logging:Every Instagram DM gets automatically logged in HubSpot contact records—just like native SMS integrations. Each DM shows up as an activity (note) with the message text and date, keeping your contact history neat and complete.2. Tracking & Reporting:Track DM interactions like a pro. Our integration stores key data—number of DMs and interaction dates—in custom properties, making reporting and analysis simple.3. Contact Matching Without Email:No email? No problem. We match DMs using the Instagram handle or HubSpot Record ID. If there’s no match, we create a new contact, and once an email comes through, you can merge the records manually.4. Custom Cards in HubSpot:Get a clean, at-a-glance view of DM activity right inside HubSpot with a custom card in the contact record sidebar—works similarly to Zendesk's integration. Everything you need in one place, zero hassle.Also, we can build anything custom as well.Questions? Feel free to reach out! Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Report Inappropriate Content CRM. This feature was particularly helpful in keeping track of ongoing conversations without needing to jump between different platforms. However, I found that while the email integration was solid, Copper lacked some advanced features, like automatic contact enrichment from email signatures, which limited the overall efficiency slightly.ScoringFeatures Copper offers: 8/10Update and use your CRM from within your email inboxLive sync your emails & calendar meetings to the CRMAuto-create contacts for people you’re emailing or meeting withSend automated, personalized email sequences from your email inboxUse (shared or private) email templates when sending emails through the CRMTrack whether people open your emails and click on the links in your emails sent from Gmail or Outlook (Gmail only)See whether these people who clicked email links also visit your website, which pages and for how longBe reminded of emails you haven’t replied to or customer conversations that have gone quietFeatures Copper doesn’t offer:Automatically enrich your contact database by syncing your contacts’ email signaturesSee who your colleagues know and how well, with “relationship strength scores” based on their email trafficG2 review scoring:Ease of Use: 9.2Ease of Setup: 8.9Meets Requirements: 8.8Quality of Support: 8.8Ease of Doing Business With: 9.1Ease of Admin: 9.1Final result:Email CRM feature score: 8/10Average G2 review score: 9/10Google Play review score: 4.2/5 → 8.4/10FINAL SCORE: 8.5/10PricingPricing to get all of the above (8 of 10 features) on the Copper Business Plan:$99/user/month (billed annually) $134/user/month (billed monthly)3. HubSpot CRM + Sales Hub [8.2/10]HubSpot is a marketing automation platform turned everything platform. It was founded

Conversations by contact (API Conversations) - HubSpot

Or private) email templates when sending emails through the CRMTrack whether people open your emails and click on the links in your emails sent from Gmail or OutlookSee whether these people who clicked email links also visit your website, which pages and for how longFeatures HubSpot CRM + Sales Hub doesn’t offerAuto-create contacts for people you’re emailing or meeting withSee who your colleagues know and how well, with “relationship strength scores” based on their email trafficBe reminded of emails you haven’t replied to or customer conversations that have gone quietG2 review scoring:Ease of Use: 8.6Ease of Setup: 8.3Meets Requirements: 8.5Quality of Support: 8.5Ease of Doing Business With: 8.7Ease of Admin: 8.6Final result:Email CRM feature score: score: 7/10Average G2 review score: 8.5/10Google Play review score: 4.6/5 → 9.2/10FINAL SCORE: 8.2/10PricingPricing to get all of the above (7 of 10 features) on the HubSpot Sales Hub Professional plan:$90/user/month (billed annually) $100/user/month (billed monthly) + an extra required fee of $1470 for onboarding4. Freshworks CRM [7.2/10]Freshworks CRM (formerly known as Freshsales) is a sales CRM from Freshworks, the company behind / initially called Freshdesk. The company was founded in 2010 to provide a better, cheaper solution for customer service teams.Freshworks’ main selling point is its feature depth. It has also managed to offer this range of functionality through an easier to use interface than its competitor/predecessor from the same city, Zoho.While its email integration is not as deep as with better performing CRMs in this ranking, it still deserves a mention in this

HubSpot Community - Conversations API Beta - HubSpot

That absolutely nothing you create in one chatflow is available in another one.This means if you build out an entire chatflow with questions, quick replies, answers, and calendar links - you can’t use it again in another bot.You can use it in the same chatflow in a new branch but you cannot use it in another chatflow. You’re also not able to clone and edit a message or reply. Furthermore, when you assign a message to a team member, you cannot reuse the messages for each of the three required responses.You have to rewrite them every time. I highly recommend having multiple windows open and being ready to copy and paste.Snippets Are Global and UnorganizedA common feature in many live chat tools is the ability to quickly insert saved replies to questions you find yourself answering frequently.In HubSpot Conversations, you use “snippets” for this. Unfortunately, this isn’t the only place snippets are used.If your sales team is also using snippets, you’ll see them all when you try to use a snippet in a chat reply. As most teams have multiple users all creating snippets, it can be really difficult to find the one you’re looking for quickly (especially in a live chat when time is of the essence.) Any folders built into the snippets tool will not show up when using a snippet via the # shortcut in a conversation.We made this a bit easier by naming every snippet intended for chat use with “chat” in the beginning. This means we can type #chat and start to find the one we’re looking for a little more easily.It’s also worth noting that personalization tokens in snippets will not work in conversations.How HubSpot Conversations Compares to Other ToolsThere are many options out there for live chat and chatbot functionality on websites. Here are just a few of the most common chat tools available:Olark (free - $12 per month)Pure Chat (free - $79 per month)LiveChat ($16-149 per month)SnapEngage ($60-420 per month)Intercom ($136-custom per month)Drift (free - $1,500 per month)Of course, some are more comprehensive and robust than others.In addition to more features, the more expensive chat tools typically come with integration functionality.While a free tool, like Conversations, can be a great place to start, when it comes to 1:1 conversations with clients and prospects, you want to integrate with your contact database.Without that, you miss an opportunity to build your relationship with prospects and you may leave customers feeling like you don’t care enough about them to know who they are."What we love most about conversations is the native integration into the HubSpot ecosystem. There are many more tools that are more mature out there on the market but the price point is steep especially for a company who is already investing in HubSpot so it makes sense to use the tools that are designed to work together.” - Brian, Leimone, HubSpot Conversations user and CEO at NuShould You Use HubSpot Conversations?So, what’s the verdict? It’s been over 18 months since the tool. This can be accomplished with API-HubSpot Conversations API to retrieve specific emails. Make use of the GET /conversations/v1/conversations endpoint to retrieve a list of

Create an API method for migrating email data into conversations - HubSpot

Texts in one place. You can see every contact’s conversation history in the same thread, which means you never have to worry about conversations slipping through the cracks.Keep an eye on conversations with call views. You can immediately see all calls you’ve made and received over a specific period of time. You can also filter calls by their status (such as missed, responded, and open), check the length of the call, and see who picked up the phone.Connect with third-party integrations. Unlike Google Voice, you can connect your phone system to your favorite third-party tools. You can unlock 7,000+ integrations via Zapier or tap into direct integrations with Slack, HubSpot, Salesforce, and more.Easily automate your text message workflows. For example, you can set up scheduled texts to respond to customers during business hours. You can also save time by queueing up snippets or sending auto-replies to surprise and delight your customers.Manually or automatically record calls. With OpenPhone, business call recording is available on our base plan ($15 per user per month). You can also upgrade to automatic recording on our Business plan ($23 per user per month). And by the way — you’ll have unlimited cloud storage on all our plans for automatic call recordings, so there’s no need to worry about maxing your limit. Plus, get AI-generated call transcriptions and summaries to save time on note-taking and after-call tasks. The best Google Voice alternative: OpenPhone and its powerful APICompared to other VoIP phone systems, Google Voice fails to measure up. It’s not just missing an API — it’s missing key business features that could build better relationships with your customers.But a business phone system like OpenPhone offers everything Google Voice is missing (plus extra). We offer a powerful API so you can truly customize your phone system, plus collaboration features so you can work together with your team.Ready to explore OpenPhone on your own?Check out our API here and test it out with a seven-day free trial.FAQsHow do I integrate Google Voice?Google Voice doesn’t have an API, so there’s no way to integrate it with the rest of your