8x8 work for web

Updated: 06/03/2024 OverviewThe 8x8 Web Dialer is an easy way to initiate calls from 8x8 Work for Desktop by clicking on a phone number on a web browser page.Web Dialer automatically highlights most telephone numbers for you, turning them into clickable links. When a phone number is clicked, a call is dialed out through 8x8 Work for Desktop.Other options are also available when manually highlighting a phone number: Initiate a call through 8x8 Contact Center Initiate sending an SMS/text message through 8x8 Work for Desktop IMPORTANT Note Regarding Use of 8x8 SMS: If you currently use or will use any 8x8 service to send SMS messages in any amount (even just one message), regardless of the purpose, you must register an "SMS Campaign" with 8x8. If your business is not registered with The Campaign Registry, unregistered SMS/MMS will no longer be supported after March 31, 2023. Please see below for further details about registration. Enabling SMS for an 8x8 user extension requires a registered SMS campaign. See this article for more information: SMS Campaign Registration and Impact. Applies To 8x8 Work for Desktop 8x8 Contact Center Google Chrome Web BrowserInstallation Navigate to the 8x8 Web Dialer extension page in the Chrome Web Store. Click Add to Chrome. At the prompt, click Add Extension. Once install is complete, refresh your open web pages to update any listed phone numbers.Requirements and Restrictions 8x8 Work for Desktop is required to run in conjunction with Web Dialer. Safari web browser is not supported. Highlight and Call, or send an SMS message: Not all web sites will allow the Web Dialer extension to highlight phone numbers. However, Web Dialer has an alternative "highlight and call" method for initiating calls. With the latest Google Chrome version of the 8x8 Web Dialer (v2.1.0 and higher), you can quickly initiate a text message with a phone number. Note that 8x8 SMS functionality requires your company to register an SMS campaign and enable SMS per user, first. Please see this article for instructions: 8x8 Web Dialer: Initiate Calls and SMS messages from Web Browser Applications Use of Web Dialer is not recommended in Salesforce when you are also using the 8x8 Work for Salesforce integration, as Web Dialer may interfere with Salesforce's native CTI click-to-dial functionality. Web Dialer does not support single-click dialing in 8x8 Contact Center. Only the "highlight and call" method mentioned below is supported. Currently when

ObjectiveWhen you install the latest version of 8x8 Web Dialer into Google Chrome, you can perform the following with minimal mouse clicks: Initiate Calls with Web Dialer Initiate SMS messages with Web DialerWeb Dialer provides the option to either click an automatically highlighted phone number to initiate either a phone call or an SMS message (for web sites which support automated highlighting), or to manually highlight a web page phone number and initiate a phone call or SMS message.Initiating phone calls is supported through 8x8 Work for Desktop and 8x8 Contact Center. For use with 8x8 Work phone extensions, the 8x8 Work for Desktop application is required to use Web Dialer, even if you have a desk phone. However, 8x8 Work for Desktop may be configured to force ringing of your desk phone. See this article for details: 8x8 Work for Desktop Call Using Deskphone Options IMPORTANT REGARDING SMS: If you currently use or will use any 8x8 service to send SMS messages in any amount (even just one message), regardless of the purpose, you must register an "SMS Campaign" with 8x8. If your business is not registered with The Campaign Registry, unregistered SMS/MMS will no longer be supported after March 31, 2023. Enabling SMS for an 8x8 user extension requires a registered SMS campaign. For more information, see SMS Campaign Registration and Impact. Applies To 8x8 Web Dialer v2.1.0 and higher for Google Chrome 8x8 Work for Desktop 8x8 Work SMS Messaging 8x8 Contact CenterInitiate Calls with Web DialerClick to DialMost web browser applications should support native Web Dialer operation, which allows you to click on a highlighted phone number to initiate an outbound call.If a web site supports this function natively: Phone numbers should appear highlighted and underlined. Example: +14085551212. Holding your mouse cursor over the phone number should pop a notification: Call using 8x8.To dial the number: Locate a phone number on your desired web page, and click on it. Your logged-in 8x8 phone extension will ring in 8x8 Work for Desktop. You must answer that call to connect to the phone number you've clicked on. Note: If you've enabled the Web Dialer for Click to SMS, you'll be presented with Call via 8x8 and SMS via 8x8 options when clicking an automatically highlighted phone number. In this case, you must then click the Call via 8x8 icon to initiate your call. Highlight and Dial a Phone NumberIf a web site does not natively support Web Dialer's one-click function, you should still be able to easily dial a phone number.To dial the number: Select to highlight the entire phone number you want to dial. This can often be done by double-clicking on the number. Right-click on the

Highlighted phone number and select 8x8 Web Dialer from the popup menu. Select one of the following, depending on which 8x8 service you are logged into and using: 8x8 Work for Desktop: Dial this number (8x8 Work) 8x8 Contact Center: Dial this number (Contact Center) The phone on your logged-in service will ring. You must answer that call to connect to the phone number you've clicked on. Contact Center: Currently when a Contact Center agent uses the "highlight and dial" dialing method, two limitations will apply: The original web page that a call was launched from will redirect to the call-initiating HTML page. Clicking the back button in the web browser is required to return the agent to that page. Contact Center agents using the Web Dialer for initiating outbound calls will not be placed in Busy status. If they were Available before initiating the call, Available status will remain active for the duration of the call. Both of these issues are being reviewed, and may be addressed in a future update. Initiate SMS messages with Web DialerWith the latest Google Chrome version of the 8x8 Web Dialer, you can quickly initiate an SMS text message to a highlighted phone number. Enable Click to SMS Send a Message to a Highlighted Phone Number Highlight and Send a Message to a Phone NumberEnable Click to SMSYou must first Enable Click to SMS in Chrome to see and use the SMS options, for either manual or automatic highlighting of phone numbers.To do this: Click on the 8x8 icon in your Chrome browser address bar, and select Enable Click to SMS.Send a Message to a Highlighted Phone NumberIf you've enabled the Web Dialer for Click to SMS, you'll be presented with Call via 8x8 and SMS via 8x8 options when clicking an automatically highlighted phone number. Locate a phone number on your desired web page, and click on it. Click the SMS via 8x8 icon. 8x8 Work for Desktop will open a messaging window directed to the phone number you clicked. From there you can compose and send your message.Highlight and Send a Message to a Phone NumberTo send an SMS message to a manually-highlighted phone number: In the web page you are viewing, select to highlight the phone number you will send a message (do not click). Right-click on the highlighted phone number and select 8x8 Web Dialer from the popup menu. Select Message this number (8x8 Work) to initiate sending an SMS/text message through 8x8 Work for Desktop. 8x8 Work for Desktop will open a messaging window directed to the phone number you selected. From there you can compose and send your message.Additional Information Install the 8x8 Web Dialer Chrome Extension

Overview8x8 Work for Desktop is integrated with Citrix to improve the quality of your audio calls. Currently, this is an optimization focused on telephony users who have a Citrix Virtual Desktop environment on their machines.Applies To 8x8 Work for Desktop on Windows 7.17 or above 8x8 Work for Web on Windows 7.18 or above 8x8 Work for Desktop on Windows Server 2016, 8.11 or above 8x8 Work for Web on Windows Server 2016 8.11, 8.11 or aboveCitrix VDI Integration System RequirementsIn order to use Citrix, you must meet the following system requirements.Clients Citrix has two main ways to deliver clients on Windows: Workspace app for Windows Current Release (CR): 2019 or above from here Workspace app for Windows Long Term Service Release (LTSR): 22.03 or above from here Citrix Workspace app 2109 or later for Mac Citrix Workspace app 2109 or later for LinuxServerCitrix Virtual Apps and Desktops service (XenApp & XenDesktop service) version 19.12 or above.Whitelisting the ApplicationsInside the virtual desktop, IT admins must add the following registry key in order to whitelist the 8x8 Work app or the supported browser for Work web app to leverage the Citrix optimization:Key Path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\WebSocketServiceKey Name: ProcessWhitelistKey Type: REG_MULTI_SZKey Value: 8x8 Work.exe chrome.exe(Chrome.exe is needed when using VDI optimization through 8x8 Work for Web.)Network Firewall ChangesThin clients or the endpoints used to connect to the Citrix sessions require a network environment that doesn't block the traffic to the 8x8 data centers, as with the optimization, the voice path is offloaded to the endpoints. See X Series Technical Requirements.Network Traffic and Routing RTP (voice traffic) will egress from the local machine when VDI optimization is enabled, not the Citrix Server. DNS Queries will be performed on the Citrix Server, as this is where the application is homed. Take this into account when troubleshooting.

Because the DNS Queries take place on the Citrix Server there may be a discrepancy in the 8x8 Global Reach Traffic Routing due to where the Client is physically located vs the Citrix Server.Checking OptimizationYou can check if Citrix optimization has been activated inside the app by checking the following indicators:Local Audio DevicesWithin the app, check Call using dialog and assert Computer - VDI is showing.Citrix Optimization ProcessOn the local machine (thin client) check the following process to be running parallel to 8x8 work.exe: Windows: ​​HdxTeams.exe Mac: HdxRtcEngineFrequently Asked QuestionsWhy am I not being heard or can't record VM greetings?It may happen that the Operating System microphone permission prevents the 8x8 Work Desktop app from accessing the microphone. Ensure the app has mic permissions.Can I use 8x8 Work in multiple VDI sessions simultaneously?When the app runs inside Citrix VDI and there's a device conflict (same Citrix user is logged on multiple machines and within 8x8 with the same user), the 'This is not the main browser tab of 8x8 Work for Web app. Only the main tab of the app can receive incoming calls.' is shown. This will be replaced with 'The 8x8 Work app is opened in other VDI instances with the same user credentials. Calls can be received in only one instance.' Calls will be received where the user selects 'Receive calls here'.Should I use this optimization setup if I plan to make calls using a desk phone instead of the 8x8 Work app?No, this Citrix optimization is not needed when calling using a desk phone, and the 8x8 Work app is just in CTI mode. The optimization is only required for audio calls that use the 8x8 Work app.How to make 8x8 Work ‘Highlight to Dial’ feature work inside Citrix?For 'Highlight to Dial' to work in a

Home Glossary Virtual Office Virtual Meetings Voicemail Phones X2 Call Queues Admin Tasks Virtual Contact Center (VCC) Vertical Customer Portal 8x8 Feature Highlights - Winter 20228x8 Feature Highlights - Spring 20228x8 Feature Highlights - Summer 20228x8 Feature Highlights - Fall 20228x8 Feature Highlights - Winter 20238x8 Feature Highlights - Spring 20238x8 Feature Highlights - Summer 20238x8 Feature Highlights - Fall 2023Important Announcement for All SMS Users on 8x8Solved: Meeting Attendees Sitting in Lobby in 8x8 Work Home Admin Tasks Last Modified on 03/29/2019 5:11 pm EDT Open a web browser and browse to Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials will log you in to different systems. Make sure and use the right set. The 8x8 Application Panel will display. Pick the Virtual Contact Center Config Manager button. NOTE: VCC Configuration Manager will open in a separate browser tab. The Application Panel will still be available to open other areas. Related Articles Login to 8x8 Configuration Manager Reset a User's 8x8 Voicemail PIN in 8x8 Configuration Manager Reset a User's Password in 8x8 Configuration Manager Deactivate or Delete a User in 8x8 Configuration Manager Send a New Welcome E-mail in 8x8 Configuration Manager How would you rate this article? Thank you for your feedback! Thank you! Your comment has been submitted for approval. Copyright © 2019 Vertical Communications, Inc. All rights reserved.